Refund and Returns Policy
Last Updated: [8th Febuary, 2025]
Our Commitment to Your Satisfaction
At Chikaro, we want every purchase to bring joy. If you’re unsatisfied, here’s how we handle returns and refunds:
Eligibility for Returns
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Items must be unused, in original packaging, with tags attached.
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Returns must be requested within 14 days of delivery.
How to Initiate a Return
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Email [email protected] with your order number and reason for return.
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We’ll provide a return address (Lagos, Nigeria) and instructions.
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Ship the item(s) via a tracked method.
Refund Process
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Refunds are issued to the original payment method within 7 business days of receiving the returned item.
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Shipping costs are non-refundable unless the return is due to a defective/wrong item.
Exchanges
We currently offer refunds only. To exchange an item, place a new order after receiving your refund.
Damaged or Defective Items
Contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund at no extra cost.
Contact Us
For assistance, email [email protected] or visit our Lagos office.